1. Return Eligibility
- Returns are only accepted if the product is unopened, unused, and in its original condition.
- Return requests must be made within 7 days of delivery.
2. How to Request a Return
- Email us at info@distillatedeltaliquideshopeu.com with your order number, reason for return, and proof (if applicable).
- Once approved, you will receive return shipping instructions.
3. Refund Process
- After receiving and inspecting the returned item, we will process refunds within 30 days.
- Refunds are credited back to the original payment method.
4. Damaged or Incorrect Items
- If you receive a damaged or incorrect product, contact us immediately with photos or videos as proof.
- We will offer a replacement or refund, depending on the issue.
5. Non-Refundable Items
- Opened, used, or tampered products cannot be returned due to health and safety regulations.
- We are not responsible for products lost due to incorrect shipping addresses provided by the customer.