1. Shipping Destinations
We ship to Europe and select international locations where permitted by law.
2. Processing & Handling Time
Orders are processed within 1-3 business days after payment confirmation.
You will receive an email with tracking details once your order is shipped.
3. Shipping Costs & Free Shipping
We offer free shipping on all orders over $100.
Standard shipping rates apply for orders below this threshold and will be displayed at checkout.
4. Estimated Delivery Times
Domestic orders: 3-7 business days.
International orders: 7-15 business days (subject to customs delays).
5. Customs & Import Duties
Customers are responsible for any applicable import duties or customs fees.
If your order is held at customs, we cannot guarantee a refund or reshipment.
6. Lost or Delayed Packages
If your package is delayed or missing, please contact the shipping provider with your tracking number.
We are not responsible for courier delays or lost packages caused by incorrect addresses.
7. Order Changes & Cancellations
Once an order is placed, it cannot be modified.
Cancellations can be requested within 24 hours of purchase, but approval is not guaranteed.